Frequently Asked Questions
Are you a factory manufacturer?
Yes, we are a professional original manufacturer with three of our own factories.
Do you have the ability to develop OEM new products?
Yes, our structure engineers can create CAD and 3D drawings to develop new products based on client requirements using our in-house mould workshops.
Can I have a sample order?
Yes, we accept sample orders to test and check quality. Mixed models are also acceptable.
What is the lead time for orders?
Lead time is 3-5 days for samples and 2-4 weeks for batch bulk orders.
What is your quality process and warranty?
Our factory is ISO9001 certified. 100% of finished products pass aging tests before packing. We offer a 2-5 year guarantee on all products.
How do you handle product failures during the guarantee period?
For small quantities, we send free replacements with your next order. For batch failures, we negotiate the best solution, including repair or resending items.