Q1: What are the accepted payment methods?
A1: For samples, we require 100% Bank TT in advance. For bulk orders, a 30% deposit is required via Bank TT, with the remaining 70% balance settled before shipment.
Q2: How long is the delivery time for orders?
A2: Sample orders typically take 3-7 working days. Bulk orders require approximately 30-40 working days depending on the order volume.
Q3: What shipping methods do you offer?
A3: We offer Express (DHL, UPS, Fedex) taking 3-5 days, Air Cargo taking 5-7 days, and Sea Freight for the most economical shipping of large quantities.
Q4: How do you ensure the quality of the lamps?
A4: 100% of lamps undergo reliability testing, including a 24-hour lighting test followed by a cooling test to ensure consistent performance before shipping.
Q5: What is the warranty policy for this product?
A5: We provide a standard 2-year warranty, but this can be adjusted to 1, 3, or 5 years based on specific project requirements.
Q6: Do you provide OEM services?
A6: Yes, we offer comprehensive OEM services, including logo printing on products and customized retail box packaging design.