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Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
We are a professional manufacturer with a dedicated R&D team and a state-of-the-art production workshop.
Q2: What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 300pcs, but we can accommodate customized orders in smaller quantities to meet your specific needs.
Q3: How long is the production lead time?
Sample orders typically take 3-7 working days, while bulk orders require 10-15 working days depending on the styles and designs.
Q4: What kind of warranty do you provide?
Most of our products come with a 3-year warranty. We offer free replacements for any items found to be defective during this period.
Q5: Can you provide technical files and customized services?
Yes, we provide spec sheets, IES files, and high-quality product photos. We also offer full OEM/ODM customization for length, voltage, lumen efficiency, and IP rating.
Q6: What shipping methods are available?
We offer shipping via Sea, Air, or International Express (DHL, UPS, FEDEX, EMS). Express delivery typically arrives within 3-7 working days.