Legal Policies

Return Policy:

  • You may return your unused item in its original condition and packaging within 30 days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
  • To request a return, please email us at info@coollightfixtures.com with your Order Number and reason for the return. Specific return instructions will be provided to you, including the return address and a return shipping label, once your return has been approved.
  • You will be responsible for all return shipping costs.
  • If you return the item on your own, we recommend that you insure your return shipment and provide CoolLightFixtures.com with the shipment tracking number. Refunds will not be issued for items damaged in return transit or for returns that are never received.

Damage Policy:

  • In the unlikely event that your order arrives damaged, defective, incomplete or incorrect:
  • You must notify CoolLightFixtures.com within 5 days of receipt.
  • You are entitled to a replacement.
  • To report damages, defects, incomplete or incorrect orders please email us at info@coollightfixtures.com.

Warranty:

All Products sold by CoolLightFixtures.com come with standard manufacturer warranties if and as provided by the manufacturer, as indicated under the seller and shipping information for that Product. The obligation to satisfy any indicated warranty for a Product is between you and the manufacturer or supplier, and not with CoolLightFixtures.com.